Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: December 2024
Introduction
At Gaaveh ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase from us.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information (processed securely through our payment partners)
- Account credentials (username, password)
- Order history and preferences
- Customization details for personalized products
- Communication preferences and customer service interactions
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders
- Customer Service: To respond to your inquiries, requests, and provide support
- Account Management: To create and manage your account, track orders, and maintain your preferences
- Personalization: To customize products according to your specifications
- Communication: To send order confirmations, shipping updates, and promotional materials (with your consent)
- Improvement: To analyze website usage, improve our services, and enhance user experience
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing through PCI-DSS compliant partners
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage and backup systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to processing of your information for certain purposes
- Portability: Request transfer of your information to another service
- Withdrawal: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at privacy@gaaveh.com
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: